The overall business and general affairs of the organisation are under the direct control of the Committee. There are Sub-committees which care for and recommend and report to the Committee on the various specific aspects of everyday operations.
The overall structure is then as follows:-
- The Committee
- The Sub-committees
- The Administrator
 The organisation retains a full time salaried Administrator. The duties of the Administrator are the overall management of the Foundation, carried out in accordance with the requirements of the Committee, and the legal and statutory federal and state requirements. The Administrator is directly accountable to the Committee.
In general terms, this means assuming responsibility for human resources necessary to implement the smooth operations of the Foundation, negotiating salary packages and /or hourly rates for such resources, ascertaining that employees are carrying out their duties as delegated and agreed. This is more fully detailed in the Section “Committee Policies Role of Administration” in the Governance Manual.
The Administrator is responsible for reporting the financial position of the organisation on a regular weekly basis, and preparing a monthly report for the Committee. The Administrator will also attend certain sub-committees to report on the impact of recommendations
The Property Manager
The organisation retains a full time salaried Property Manager. The main duties encompass maintaining as near to full occupancy as possible of all Foundation properties, and to negotiate the various financial transactions of each resident. These will vary widely according to the needs of each resident. A major requirement is compassion and empathy when dealing with potential residents (“delegates”), especially in cases where personal difficulties and sensitive issues are being discussed.
Confidentiality at all times is to be respected. Duties also cover the overall general care and maintenance of all real estate properties, which is to be carried out in conjunction with the Administrator and other employees. This is more fully detailed in the Section “Committee Policies Role of Property Management Team”.
Village Managers
Certain retirement villages require individual managers
VIMIERA VILLAGE
This Village employs a Village Manager Couple (male and female). Their specific duties are the overall management of Vimiera Village and the residents, including the Assisted Living Units and Village Community Centre. They have regular interpersonal contact with residents, as well as other persons who assist in the everyday operations and maintenance of the villages.
The aim is to provide on site overall care, management and assistance to all residents at all times. Managing couples must always show a high level of respect for the elderly residents. On the other hand, it is recognised that elderly persons can often be overbearing and demanding, but a peaceful harmonious outcome is essential.
If there are resident complaints, there is a mechanism which they are requested to follow. All cases are to be followed up by the Administrator or if a simple solution cannot be achieved, or difficult cases may be referred to the Committee
Additional persons are engaged as the needs arise, and such persons are interviewed by the administrator and managers, who then supervise their installation and work thereafter.
KOOLOORA & MELALEUCA VILLAGES
These two villages which are located close to one another similarly have a managing couple whose time is divided between the two addresses. Similar responsibilities also apply, with the same need for empathy and understanding towards the residents. |
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